Counsel-grade support.

Each task performed by an AI Associate consumes a specific number of billable hours from your monthly allocation. Different tasks require different amounts of time based on their complexity and the work involved. One billable hour is roughly fifty pages of work product.

If you exhaust your monthly allocation, you can purchase additional hours within your account at $1.25 per hour, or move up to a higher tier at any time for more included hours at a better effective rate.

You can request deletion through support. The handling time and scope depend on the data category, backup behavior, contractual requirements, active disputes or legal holds, and applicable law; some billing and compliance records may need to be retained.

The production application targets Google Cloud Run in the us-east1 region. Processing by other disclosed subprocessors may occur in locations governed by their contracts and the configuration used for the service.

Retention is purpose- and data-category-specific. It can vary based on customer instructions, contractual needs, backup behavior, security requirements, and legal obligations. You can submit access or deletion requests through support.

White Shoe does not train its own foundation model on customer content. Third-party model-provider handling depends on the applicable contract and configuration, so current providers and their roles are disclosed in our DPA and subprocessor materials.

You do. You retain full ownership of any content generated through the platform based on your inputs. While we provide the tools, the outputs are your intellectual property, subject to our Terms of Service.

White Shoe uses encrypted network connections, managed-provider protections for persisted data, workspace access controls, and an additional KMS layer for designated integration credentials. The service decrypts content when needed to process it, so it is not end-to-end encrypted. See the Security page for current assurance status.

Yes. We provide export functionality for your data and generated outputs. You are never locked in — request your information in standard formats at any time.

White Shoe maintains a risk-based privacy program, publishes a Privacy Policy and DPA, and provides channels for access and deletion requests. Whether a specific legal regime applies depends on the parties, data, and use case; the site does not claim blanket certification under every privacy law.

Security response procedures and playbooks are being formalized and exercised. If an incident occurs, White Shoe assesses scope and impact, contains and remediates the issue, and follows applicable contractual and legal notification duties.

White Shoe does not currently have a SOC 2 report and does not represent itself as SOC 2 certified. It has an active readiness program. Certifications held by infrastructure providers apply to those providers and do not automatically certify White Shoe.

Yes. For enterprise customers, we are happy to discuss specific security requirements and can address particular compliance needs through custom agreements and security measures.

No. White Shoe AI is a software provider, not a law firm. Outputs are informational and do not constitute legal advice. All work product should be reviewed by qualified legal professionals before use. Using the service does not create an attorney-client relationship.

Yes. Our Usage Policies prohibit use of the platform for unlawful purposes, generating harmful content, or creating materials that infringe on third-party rights. We also prohibit the unauthorized practice of law and require ethical use of the tools.

Yes. The Chrome extension is available in the Chrome Web Store. Install it free of charge and use it with your subscription (Associate or higher). It works on any webpage where you can select text.

Yes. The White Shoe iOS app is available on the App Store. Download it to access Co-Counsel and your Firm IQ from a phone. Available for Associate and higher subscribers.

The Word plugin lets you review and redline contracts directly in Microsoft Word using your playbooks, company profile, style rules, and practice area preferences. Available for Associate and higher subscribers.